Returns & Exchanges

1. Given the custom nature of our Products, we do not offer change of mind returns. We therefore encourage you to confirm your size using our size charts before purchasing a product.

2. We will provide a full refund of the price paid for a Product if we determine that:

(a) If you believe your Product is faulty, please contact us within 20 days of receiving the product using the details provided on our Website with a full description of the fault (including images).

(b) If we determine that your Product may be faulty, we will request that you send the Product back to us for further inspection, including any accessories, manuals, documentation or registration shipped with the Product. We reserve the right to further inspection before deeming a Product faulty.

(c) If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.

(d) If we determine that the Product is faulty, we will issue you with a store credit, replacement or refund (including shipping costs) depending on the nature of the fault. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.

(e) If you fail to comply with the provisions of this returns and exchanges policy in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.

(f) Nothing in this returns and exchanges policy is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.