Shipping

What’s the estimated delivery time and how is it calculated?

The estimated delivery time (EDT) uses the following equation to calculate a predicted EDT:

  • estimated fulfilment + estimated shipping = estimated delivery time

The estimated fulfilment time is considered using the current order volume and our fulfilment capacity. On average order fulfilment takes 3–5 business days for the production.

We calculate the estimated shipping time according to our historical shipping data for deliveries to your area.

The EDT is just an estimate, not a guarantee. If you are ever in a situation where the EDT has passed, please do not hesitate to get in touch with us via email and we will take a look at the status of your order.

diagram of the order process

How can I track my order?

Once your order is ready to go, it is handed over to our postal carrier and a shipping confirmation email is sent to you with a tracking number. This will provide you with the ability to see the latest updates on your shipment’s via the tracking page.

When an order is out for delivery, updates on its status will depend on the carrier service. If you encounter any issues, you can contact us via email and we’ll do our best to help you.

What's the order tracking page?

The tracking page combines data from multiple sources to make it easier for you to follow your order.

You can also sign up for email tracking notifications to receive updates as soon as we have news about your shipment. To do this, you will need to add your email address to the tracking page.

diagram of the order page for tracking orders

If I order more than one product, are they shipped together?

On occasion, your order may be split into multiple packages. Some of our products come individually packaged to protect their shape and provide extra durability. 

In addition, products may also be manufactured and printed at different facilities around the world, which means they will be shipped separately.